FAQs - Frequently Asked Questions
- How do I place my order?
- How do I create an account?
- Do I need to create an account to place an order?
- What do you charge for shipping and how long will it take for my order to arrive?
- What are my payment options?
- How do I check the status of my order?
- How do I place a large volume order?
- Do you provide discounts for large volume orders?
- How do I set up a corporate account?
- What are your payment terms for corporate accounts?
- What if I can't find an item in your store?
- Can I return or exchange a product?
- How do I place my order?
- We have four convenient ways for you to place your safety order. You can:
- Place your order here via our online store. This is the easiest and most convient method for our customers.
- Call our customer service department at 1-888-934-9920, between the hours of 8:00 am and 5:00 pm PST, Monday thru Friday
- Fax your order to our customer service department at 1-888-934-9920
- E-mail our customer service department at service@allshieldsafety.com
- How do I create an account?
- You will be prompted to register for a new account during the checkout process of your first order. You can also click on the My Account link and then click on the Create An Account button to create your new account. Creating an account with Allshield Safety, Inc. will provide fast and easy future checkouts, allow you to check the status of your order and provide tracking information for your order.
- Do I need to create an account before I can place an order?
- No, you can simply checkout as a guest and avoid setting up a new account. If you select guest checkout you may call our customer service during business hours to check the status of your order.
- What do you charge for shipping and how long will it take for my order to arrive?
- Shipping is convenient and easy! Orders on in-stock products, received before 11:00am on business workdays (Monday thru Friday), are usually shipped the same day! Orders are typically shipped from Fontana, California.
We primarily ship via UPS, however, depending on the circumstances (destination, size and weight) we may use either UPS, Fedex or Freight. All shipping costs are based off of destination, size and weight. Please use our shopping cart shipping calculator to obtain a shipping quote. Below is a general time guideline and costs for shipments.
- Ground Shipping can take anywhere from 5 to 10 business days (does not include the day of the shipment).
- 3 Day Select can take anywhere from 3 to 4 Business Days (does not include the day of shipment).
- 2nd Day Air can take anywhere from 2 to 3 Business Days (does not include the day of shipment).
- Next Day Air can take anywhere from 1 to 2 Business Days, (does not include the day of the shipment).
If you have any questions about our shipping policies or have unique requirements, please e-mail us at service@allshieldsafety.com or call us directly 1-888-934-9920. - What are my payment options?
-
We offer the following convenient payment options for your order:
- Credit Card (American Express, MasterCard, Visa, Discover)
- Corporate Account (Purchase Order)
- Check (Check must clear before order is shipped)
- How do I check the status of my order?
- We have a variety of convenient ways for you to check the status of your order. You can check the status of your order by:
- Clicking on the My Account link and logging in to your account.
- Calling our customer service department at 1-888-934-9920, between the hours of 8:00 am and 5:00 pm PST, Monday thru Friday.
- E-mailing our customer service department at service@allshieldsafety.com
- How do I place a large volume order?
- Please call our customer service department at 1-888-934-9920 or e-mail us at service@allshieldsafety.com to obtain a quote for large volume orders.
- Do you provide discounts for large volume orders?
- Yes. Depending on the size of the order we are always happy to extend discounts to our customers for large volume orders. Please contact our customer service at 1-888-934-9920 or e-mail us at service@allshieldsafety.com to obtain more information.
- How do I set up a corporate account?
- You can apply for a corporate account by contacting our customer service department at 1-888-934-9920 or e-mailing us at service@allshieldsafety.com.
- What are your payment terms for corporate accounts?
- Credit terms will be established by our customer service department once your corporate account is activated.
- What if I can't find an item in your store?
- If there's a safety product you can't find please contact our customer service department at 1-888-934-9920 or e-mail us at service@allshieldsafety.com to check on availability.
- Can I return or exchange a product?
- Yes. Your total satisfaction is our goal. We offer a money back guarantee on all of our products. If you are not happy with an item, let us know and we will quickly replace it, issue a credit or provide a refund. Please be sure to visit our Customer Service section for our return policy and instructions on refunds and returns.
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Customer Service
- Customer Service:
- 9AM-8PM ET, Mon - Fri
6AM-5PM PST, Mon - Fri - Sales Assistance:
- 9AM - 8PM ET, Mon - Fri
6AM - 5PM PST, Mon - Fri - Call: 1.888.934.9920
Testimonials
I am quite impressed with the high level of customer service that your company provided. Thank you for all your help and guidance and for the great prices!
Alex C., Border Drilling
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